Frequently Asked Questions

Terrace Wellness Centre

Have a question about our practice or counselling services? Below is a list of commonly asked questions. If your question is not answered here you can give us a call or get in touch through our contact page.

What is counselling/psychotherapy?

  • Counselling is an engaged and purposeful conversation that helps people discover and create unique outcomes for the problems in their life. In counselling, the person (client) and the counsellor enter into a therapeutic relationship based on trust with the goal of increasing the client’s well-being. Counselling is a remarkable process whereby both the counsellor and client work together to re-establish or enhance the individual’s well-being. People will experience various outcomes in counselling which may include: deeper insight into their lives, improved life skills, relief from problems, decrease in emotional distress, healthier styles of being in relationships, decreased negative reactions to hurt or historical pain, tools to create positive change, and more. However, it is important to be aware that benefits in counselling accompany hard work outside of the counselling hour.

How do I know that I need counselling?

  • People access counselling for many different reasons. Ask yourself the following questions:
    • Do I feel stuck?
    • Is a problem creating conflict in my relationships?
    • Have I run out of tools for dealing with this problem?
    • Do my friends and family tell me I need to deal with this problem?
    • Do I feel alone in managing this problem?
  • If you answered yes to any of these, now might be the time to seek counselling.
  • In addition, for those who are unsure about whether they would benefit from counselling, Terrace Wellness Centre offers a Free Mental Health Check-Up once per month. This allows people to speak with a counsellor about their current concerns and to gain information about avenues for increasing well-being. Options may include self-help instructions or recommendations for counselling.

How do I know which therapist to see?

  • Personal fit is important. During your intake appointment, the intake counsellor will explore your current concerns and use this information, along with any preferences you might have, to match you with a specialized counsellor. If at any time you believe that the counsellor you are matched with is not a good fit, feel free to let the intake worker know, and you will be matched with a different counsellor.  In addition, you are welcome to look at the individual bios of each counsellor at Terrace Wellness Centre to see if someone seems like a good fit for you.

What will I get out of counselling?

  • You will gain a deeper understanding of yourself and your problem. You will acquire tools, gain balance and experience a new enthusiasm for your life. Counselling can contribute to an improved ability to cope with stress and difficult situations and can increase understanding of yourself and others.

How long are counselling sessions?

  • Counselling sessions are typically 45-50 minutes in length.

Does the counsellor keep the information private?

  • Terrace Wellness Center places a high value on the confidentiality of the information shared by clients. Personal information that you share may be entered into your records in written form and your therapist is the only person who has access to your file. All information is kept confidential within the limits of the law. If for some reason there is a need to disclose your personal information, you will be consulted first and then asked to sign a form authorizing the transfer of the information. There are legal exemptions to confidentiality:

1) If you are ‘court ordered’ to access counselling, the court will likely ask for a report of your evaluation;

2) If you are involved in litigation, the court may subpoena your file;

3) If you threaten to harm yourself or someone else, the authorities may be notified;

4) If a child or vulnerable adult is being abused or neglected, the authorities may be notified.

What are the fees and preferred method of payment?

  • Individual, couples, and family counseling: Each counselling associate determines their own hourly rate. Rates normally range between $120-$150/hour.
  • Counselling for persons with lower-income/non-insured
    • Terrace aims to provide counselling to those who require it. Terrace provides sliding scale counselling services to persons with lower-income without insurance. Counselling services are provided by Master’s-level students who intern as part of their counselling or social work program at University of Ottawa and Carleton University. Student provision of counselling is highly supervised by an experienced registered psychotherapist or social worker.
  • Methods of payment accepted are Visa, MasterCard, debit and cash.

Can I use my extended health plan to cover the cost?

  • The majority of employee extended health plans cover counselling expenses. Please check with your provider about your coverage, such as how many sessions are covered per year, service provider credentials required for reimbursement, etc. Please note that we do not bill extended health programs directly. You will be provided with an official receipt at point of payment which you can submit at your discretion.

What is the difference between a Registered Counsellor and Psychotherapist, a Registered Social Worker, and a Registered Psychologist?

  • A Registered Counsellor and Psychotherapist (RP) is a registered, licensed professional approved for private practice. An RP will often have a Master’s degree in a mental health related field, and provide assessments and therapeutic counselling.
  • A Registered Social Worker (RSW) is a practitioner approved to work in Ontario by the province’s College of Social Workers. Approval from the College indicates that their credentials meet established standards, and that they have made a commitment to a Code of Ethics.
  • A Registered Psychologist is registered professional approved to provide a range of therapeutic and counselling services through private practice.

What if my counsellor is not working out for me?

  • A successful counselling experience has to start with a good fit between you and your therapist. If you feel your current counsellor is not working out, you are welcome to see another one of our counsellors. If you wish to change counsellors, we will facilitate the transition to ensure your therapy continues as seamlessly as possible.

Do you have a cancellation policy?

  • We uphold a 24 hour cancellation policy. When cancelling an appointment with less than 24 hours before the scheduled appointment, clients agree to pay half of the full rate.
Counselling outside of the Ottawa-area
  • We reach far beyond our walls when it comes to provision of counselling to those who need it.
  • Although the main counseling centre is located in Kanata, our clinical associates have offices throughout the city.
  • In addition, for those who located outside of the Ottawa-area, we offer a full spectrum of mental health support through our partnership with Snapclarity. This smart device application includes an intake assessment, a treatment plan, self-help supports, and will match you with a registered and highly specialized counsellor. Counselling can take place via the app by way of text, talk or video.

 

Terrace Autism Therapy

Knowledge is Power! We have put a list of the most frequently asked questions regarding our services or about Autism. If you have any further questions, please contact us.

What are some signs my child may have Autism?

There are many different signs of a child having Autism, every person with Autism is different. However some common signs have been included in the info-graphic below.

What should I do if my child has Autism?

Like any diagnosis to your child, ASD (Autism Spectrum Disorder) can be frightening and confusing. An important thing is to not wait for a diagnosis, if you notice your child has signs of ASD or related development delays, seeking help immediately is the best thing to do as early intervention is key in speeding up development and reducing autism symptoms. A formal diagnosis can take a long time and could delay the effectiveness of treatment. Parents may be unsure of treatment due to conflicting advice, confusion with funding, and uncertainty of programs specific to their child. One of the most important things for parents to know is that although many have been told ASD is an incurable and and their child will not outgrow it, this should not discourage them from getting treatment. People living with ASD’s lives can be greatly improved with a diversity of treatments that can help them learn new skills and overcome a variety of developmental challenges. With the right treatment plan, love, support, and openness, anyone with ASD can grow and thrive.

What is ABA/IBI Therapy?

Information can be found under our ABA/IBI Therapy.

What is BCBA?

BCBA means Board Certified Behavioral Analyst, they can create, develop, oversee, programs and assessments for behavioral therapy for your child, as well as be able to appropriately interpret these results. BCBA means the person certified has the degree, coursework, and experience required to be certified and has passed an examination administered by the BACB. The certification also upholds to the individual to a certain set of ethics, meaning that not just “anyone” can conduct these assessments and programs.

What is the difference between a senior and instructional therapist?

A senior therapist can participate in one-on-one group instruction with supervision from a clinical director or supervising psychologist for their behavioral intervention work. They should have or be working towards a master’s degree and should have 6-12 months experience with IBI therapy directly in a clinic. A senior therapist can supervise an instructional therapist. Instructional therapists can also do one-on-one group instruction but mainly focus on monitoring the child’s daily/weekly progress and recording the data. Instructor therapist undergoing college or university undergraduate education.

What is the difference between a psychologist and psychiatrist?

A main difference is that a psychiatrist went to medical school and is able to prescribed medications for chemical imbalances and mental conditions. Psychologists focus more on counselling, knowing patient’s thoughts and general mental states and working them them through their difficulties. Psychologists and psychiatrist often work together closely in treating a patient, ensuring they get the proper therapeutic and medication therapy, they also often refer patients to each others.

What is the difference between center and home-bases programs? Which is better?

Center-based programs have the child come into the center and have the majority of their treatment and services conducted at the center in a highly structured, and supervised area where any tools the child may need will be available.

What is ABLLS-R?

ABLLS-R stands for Assessment of Basic Language and Learning Skills-Revised. It is an assessment, curriculum guide, and skills tracking system for children with language delays. ABLLS-R contains a task analysis of many of the skills necessary to communicate successfully and learn from everyday experiences, and is comprised of two separate documents that are used to record scores for each child. The ABLLS-R Guide provides strategies for analyzing the ABLLS scores to determine education priorities, and to help with the selection of educational objectives for an individual child. Below is an example of what an ABLLS-R tracking sheet may look like.

Terrace Youth Residential

Knowledge is Power! We have put a list of the most frequently asked questions regarding our services or about Terrace Youth Residential. If you have any further questions, please contact us.

Q: What is the per diem?
A: $316.09

Q: Are your programs co-ed?
A: No, we have 2 male programs, and 4 females.

Q: What is your age group?
A: 9-18

Q: Where are the homes located?
A: 4 in Ottawa, 1 Kingston and 1 Warkworth.

Q: What is the referral process?
A: Agency would send there PPAR to us to review, we would review the profile and do placement suitability ensuring we are placing the youth in the appropriate home.

Q: What other services can they access?
A: Terrace Youth Wellness Center offers services such as DBT, psychiatrist, 1-1 counseling and assessments. Our youth have access to the center, for fee.

Q: What are the staffing to client ratio?
A: In our treatment homes the ratio is 1 staff to 4 youth.

Q: Is there always a staff person on at the home?
A: Yes we have staff 24/7. There is always a awake overnight on.

Q: Where do we send our referrals to?
A: Jen Gabriel – Chief Operations Officer. jgabriel@terraceyouth.ca she can also be reached anytime at 613-805- 0734. If you would like to fax you can also do so 613-831- 9877.

Q: Do you allow biological family to visit at the home?
A: Yes, absolutely we encourage the youth to maintain those relationships. Staff are there to support throughout.

Q: Can youth bring personal belongings?
A: Yes, we encourage the youth to make their room their own. As long as the objects are appropriate and safe we allow it.

Business Solutions

Knowledge is Power! We have put a list of the most frequently asked questions regarding our services or about Business Solutions. If you have any further questions, please contact us.

What are some signs my child may have Autism?

There are many different signs of a child having Autism, every person with Autism is different. However some common signs have been included in the info-graphic below.

What should I do if my child has Autism?

Like any diagnosis to your child, ASD (Autism Spectrum Disorder) can be frightening and confusing. An important thing is to not wait for a diagnosis, if you notice your child has signs of ASD or related development delays, seeking help immediately is the best thing to do as early intervention is key in speeding up development and reducing autism symptoms. A formal diagnosis can take a long time and could delay the effectiveness of treatment. Parents may be unsure of treatment due to conflicting advice, confusion with funding, and uncertainty of programs specific to their child. One of the most important things for parents to know is that although many have been told ASD is an incurable and and their child will not outgrow it, this should not discourage them from getting treatment. People living with ASD’s lives can be greatly improved with a diversity of treatments that can help them learn new skills and overcome a variety of developmental challenges. With the right treatment plan, love, support, and openness, anyone with ASD can grow and thrive.

What is ABA/IBI Therapy?

Information can be found under our ABA/IBI Therapy.

What is BCBA?

BCBA means Board Certified Behavioral Analyst, they can create, develop, oversee, programs and assessments for behavioral therapy for your child, as well as be able to appropriately interpret these results. BCBA means the person certified has the degree, coursework, and experience required to be certified and has passed an examination administered by the BACB. The certification also upholds to the individual to a certain set of ethics, meaning that not just “anyone” can conduct these assessments and programs.

What is the difference between a senior and instructional therapist?

A senior therapist can participate in one-on-one group instruction with supervision from a clinical director or supervising psychologist for their behavioral intervention work. They should have or be working towards a master’s degree and should have 6-12 months experience with IBI therapy directly in a clinic. A senior therapist can supervise an instructional therapist. Instructional therapists can also do one-on-one group instruction but mainly focus on monitoring the child’s daily/weekly progress and recording the data. Instructor therapist undergoing college or university undergraduate education.

What is the difference between a psychologist and psychiatrist?

A main difference is that a psychiatrist went to medical school and is able to prescribed medications for chemical imbalances and mental conditions. Psychologists focus more on counselling, knowing patient’s thoughts and general mental states and working them them through their difficulties. Psychologists and psychiatrist often work together closely in treating a patient, ensuring they get the proper therapeutic and medication therapy, they also often refer patients to each others.

What is the difference between center and home-bases programs? Which is better?

Center-based programs have the child come into the center and have the majority of their treatment and services conducted at the center in a highly structured, and supervised area where any tools the child may need will be available.

What is ABLLS-R?

ABLLS-R stands for Assessment of Basic Language and Learning Skills-Revised. It is an assessment, curriculum guide, and skills tracking system for children with language delays. ABLLS-R contains a task analysis of many of the skills necessary to communicate successfully and learn from everyday experiences, and is comprised of two separate documents that are used to record scores for each child. The ABLLS-R Guide provides strategies for analyzing the ABLLS scores to determine education priorities, and to help with the selection of educational objectives for an individual child. Below is an example of what an ABLLS-R tracking sheet may look like.